Refund Policy

At Manav Digital Services, we are committed to delivering complete satisfaction through our documentation facilitation services. This Refund Policy governs all refund situations and forms an integral part of our Terms of Service. As a general rule, our service fees become non-refundable once processing has commenced with government authorities, embassies, consulates, or third-party agencies, as costs are incurred from that point. Government fees, stamp duties, and statutory charges paid on your behalf are strictly non-refundable once remitted to the respective department, regardless of the application outcome. All fees, charges, and potential refund scenarios are clearly communicated before any payment is accepted, ensuring full transparency in our commercial relationship.

You may be eligible for a full or partial refund of service fees (not government fees) under the following conditions: (a) Full Refund — if MDS is unable to commence processing of your application within 7 business days of receiving complete documents and full payment, without a valid reason attributable to us; (b) Partial Refund (50% of service fees) — if you cancel your request in writing before any documents have been submitted to government authorities or third-party agencies; (c) Service Impossibility — if a service becomes impossible to complete due to reasons solely within our control and we cannot offer a satisfactory alternative service or solution; (d) Duplicate Payment — if a payment is made twice for the same service due to a technical error. Eligibility for refund is assessed on a case-by-case basis and MDS reserves the right to request supporting documentation.

The following fees and charges are strictly non-refundable under all circumstances: (a) Government Fees — any amounts paid to municipal corporations, MEA, embassies, consulates, state HRD departments, universities, or any government body, once remitted; (b) Courier & Logistics Charges — shipping costs, courier fees, postage, and handling charges once the item has been dispatched; (c) Service Fees for Completed Work — fees attributable to work already completed or in progress at the time of cancellation; (d) Express / Urgent Processing Fees — additional fees for expedited service once the expedited process has been initiated; (e) Post-Submission Fees — fees for services where documents have already been physically or digitally submitted to the issuing authority; (f) Consultation & Document Review Charges — fees for professional consultation, document verification, or case assessment already provided.

To initiate a refund request, please contact our support team through any of the following channels: Email: [email protected] (with subject line "Refund Request — [Order/Application Number]"), Phone: +91 7566444402, or through our website contact form. Please have your order/application number and payment details ready. Our refund process follows these timelines: (a) Acknowledgment — we acknowledge receipt of your refund request within 24 business hours; (b) Review — our team reviews the request and assesses eligibility within 3–5 business days; (c) Approval & Processing — once approved, refunds are processed within 7–10 business days; (d) Crediting — for UPI/NEFT payments, the refunded amount typically credits within 5–7 business days depending on your bank’s processing times. For credit/debit card payments, refunds may take 7–14 business days depending on your card issuer’s policies.

In cases where a service is partially completed at the time of cancellation, we may offer a partial refund proportionate to the uncompleted portion of the work. The refund amount is calculated as follows: Total Service Fees Paid less (Value of Work Completed + Non-Refundable Charges). The value of work completed is determined based on: (a) the stage of processing reached; (b) time and resources already expended; (c) costs incurred with third parties that are not recoverable; (d) any administrative overheads reasonably attributable to the work done. Our team will provide you with a detailed written breakdown of all deductions and the basis for calculation. Partial refunds, where applicable, are processed within the same timelines as full refunds.

You may cancel your service request at any time by providing written notice to our support team. However, cancellation charges will apply based on the stage of processing at the time cancellation is requested: (a) Before Processing Begins — if cancellation is requested before any work has been initiated, a cancellation fee of 10% of the service fees (minimum ₹500) will be deducted, and the balance will be refunded; (b) After Document Verification but Before Submission — if cancellation occurs after document verification but before submission to authorities, a cancellation fee of 25% of the service fees will be deducted; (c) After Submission to Authorities — no cancellation is possible once documents have been submitted to the issuing authority; (d) Express / Premium Orders — once initiated, express/premium service orders cannot be cancelled as dedicated resources are allocated immediately. All government fees paid are non-refundable regardless of the cancellation stage.

If you believe a charge was made in error or you have a dispute regarding any payment made to MDS, please contact our support team immediately at [email protected] or +91 7566444402. We strongly encourage you to resolve any concerns directly with our team before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to fair and prompt resolution of all payment disputes. Unauthorised or frivolous chargebacks initiated without first attempting to resolve the matter with us may result in: (a) immediate suspension of your account and all ongoing service requests; (b) reporting to credit bureaus and payment databases; (c) legal action to recover outstanding dues, chargeback fees, and associated costs. We reserve the right to dispute any chargeback with supporting evidence of service delivery.

For all refund-related inquiries, requests, or disputes, please reach out to us through any of the following channels: Email: [email protected] (please include "Refund" in the subject line along with your order/application number), Phone: +91 7566444402 (Monday to Saturday, 10:00 AM to 6:00 PM IST), Postal Address: Manav Digital Services, Najafgarh, New Delhi — 110043. We are committed to resolving all refund-related concerns fairly, transparently, and promptly. Our team will acknowledge your communication within 24 hours and work towards a resolution within 7 business days. If you are unsatisfied with our refund decision, you may escalate the matter to our management at the same contact points.